A customer service moment
by Doc Searls Wednesday, September 27, 2017

An excerpt from my answers to survey questions from Cox, my cable Internet provider in Santa Barbara...The person on the phone was terrific. Very helpful. But note that I needed to call because I couldn't solve login problems on the website, nor get an answer to five questions: 1) Do all service plans have data caps? 2) Am I better off with my current plan? 3) Do I need a new modem to get the "ultimate" upstream of 30MBps? 4) Is there hope of getting more upstream than 30MBps without fiber? 5) Is fiber coming to Santa Barbara? (The answers were yes, yes, yes, yes and doesn't look like it.)